Bayard deVries
Operations · Project Leadership · Digital Innovation
Red River Métis operations and project leader with extensive Indigenous Community engagement and 15+ years managing cross-functional teams, multi-million-dollar budgets, and complex stakeholder environments. Direct experience working with Indigenous communities on cultural preservation, heritage initiatives, and reconciliation-focused projects. Track record of delivering outcomes under ambiguity - from leading a department-wide WFH transition during a pandemic to building a digital archival platform from the ground up.
Experience
Program Coordinator
· Red River Métis National Heritage Centre (MMF)
2023 – 2026
- Managed grant solicitation, administration, and reporting processes for cultural heritage initiatives, securing over $200K in funding from federal and provincial sources
- Developed the Shoebox archival application to preserve and present Red River Métis history, ensuring cultural narratives are reflected truthfully through digital markers and metadata - directly supporting regional heritage preservation goals
- Developed long-term business models and revenue projections for retail, cafe, and event operations to support fiscal sustainability planning
- Digitized historical maps using 3D visualization and georeferencing tools, creating immersive stakeholder presentations
- Leading digital exhibit development: project management, research, keyframe art, writing, and content development
National Manager, Sales Marketing
· Shaw Communications
2022 – 2023
- Developed and executed marketing strategy for the Rogers/Shaw rebrand across all sales channels
- Partnered with Field Sales, Events, and MDU teams to build data-supported acquisition strategies
- Produced all print sales collateral for the national rebrand rollout
- Copy writing and creative development across campaigns
Customer Care Manager
· Shaw Communications
2018 – 2022
- Managed inbound/outbound teams totaling 150+ employees across 8 direct-report leaders; maintained service levels while leading the department-wide Work from Home transition during a period of high ambiguity
- Built and enforced customer service policies and inter-departmental coordination frameworks, directly impacting churn reduction and customer experience scores while enhancing accountability and strategic alignment
- Owned statistical analysis and reporting on disconnect/churn targets across all supporting teams
- Developed and managed the full commission structure for the Customer Care department over 1M+ monthly
- Coordinated cross-functional projects focused on wait time reduction and CX improvement
- Trained and onboarded new leaders in Customer Care
Technical Support Supervisor
· Shaw Communications
2014 – 2018
- Led teams of up to 20 technical support representatives, driving performance on first-call resolution and customer satisfaction
- Onboarded all new hire teams through training and 3-month nesting period
- Managed pilot programs with contracted Technical Service representatives
Education
Red River College — Business Administration
2010 – 2011
Core Competencies
Project Management
- Cross-Functional Coordination
- Stakeholder Management
- PM Framework Development
- Change Management
- Workflow Design
Operations
- Budget Forecasting
- Federal Grant Administration
- Multi-Million Dollar Portfolio Oversight
- Commission Design
Digital & Innovation
- UX Strategy
- Technical Product Roadmaps
- Generative AI & Agentic Workflows
- Data Visualization
- Microsoft Excel (Advanced)
- Microsoft PowerPoint (Advanced)
Leadership
- Team Building
- Executive Stakeholder Relations
- Intergovernmental Liaison
- Community Engagement